A global company with 15,000 employees and 6,000 active contracts in document services, representing 25% of the company’s total revenue.

Proven experience in the largest organizations in Greece

With a proven infrastructure in Greece in the specific field, a specific business unit exclusively provides printing services to large organizations with essential know-how, methodology, tools, and specialized people.

Through the 500+ active service contracts, more than 3,000 different installation points are covered throughout the Greek territory, supporting more than 11,500 machines and serving more than 40,500 users of the services, producing more than 45 million pages monthly.

Providing comprehensive service

Services specifically designed for enterprise customers – not just selling equipment and technical support.

• Asset Management: ​​The right machine in the right place, with simultaneous (measurable) training of the users in all their capabilities and functions, to ensure their full utilization.
• Equipment Damage Repair Management: We provide a point of reference for every request regarding the smooth operation of the equipment within the framework of the agreed-upon level of technical service (Service Level Agreement).
• Consumables Management: ​​We provide a point of reference for consumables inventory management.
• Contract Management: ​​ We provide reports on monitoring indicators of the equipment and services provided regarding performance on the indicators of the agreed-upon level of technical service.

Substantial increase in employee productivity

• Utilization of multifunctional systems as well as specialized S/W, with high printing speeds and functions such as Follow me print, ID Card Authentication, Application defaults, User Permissions, Mobile Print Back Printing, fax, Lan Fax, Duplex printing, Secure print, delay print and scan to email.
• Extensive and practical training in the use of the multifunction machines to all your staff without any burden to release the staff from the processes of procurement and management of purchase requests as well as procedures for managing failures and equipment consumables.
• Help desk for user support and training (reducing administrative costs).

MPS Advantages

Complete Equipment Renewal

• The right equipment in the right place
• Replacement of old existing devices with new modern technology

Reduction & Continuous Cost Control

• Flat Cost per Page (BW/CLR)
• Monthly Billing
• Monthly equipment utilization reports

Economies of Scale

• Continuous improvement of workflows
• Charges are not affected by high coverage

Simple

• Clear clear contract
• Pay what you print logic

Ease

• Consolidated services and consumables in one contract
• On-site consumables warehouse management and stock control. One point of contact for breakdowns – with a specific recovery level

Education

• Implementation training in small groups
• Training material for essential functions

One key advantage of outsourcing the task of managing all the equipment to a contractor is the complete transparency of the cost of the prints produced.

This is achieved by uniform pricing of the services provided. Colour and black-and-white prints are billed at one charge per print category, regardless of the different types of printing equipment used to produce them.

The charges cover all the costs related to the production of the prints (investment in fixed assets, maintenance services, consumables), with the only variable being the number of prints produced. Thus, it is easy to calculate the cost of prints related to a specific work area or a building.

Pricing Coverages

The fees offered (fixed, as well as fees per type of print) cover the following:

• The value of the new equipment offered/supplied.
• Full technical service of the offered/supplied as well as existing equipment (if any) that will be included in the contract for the entire duration of the contract.
• All consumables (toner, imaging units, maintenance kits, fuser, transfer units, etc.) for all of the supplied – existing equipment (except stationery and staplers) without restrictions on the page coverage of the prints.
• Transport and installation services of the new equipment provided during the initial implementation.
• Training services for all users in handling the new equipment during the initial implementation.
• The services of the Xerox Print Services Help Desk staff are described in the Operation Services chapter.

Services Management and Certification Actions

We present the actions we support to manage the contract and evaluate Xerox Print Services.

Quarterly (3 months) or Annual Management Reports (depending on the type of contract):

Xerox Managed Print Services Report

The reports consist of a staff summary that includes the contract’s basic operating data and is accompanied by files with production data and indicators calculated for each machine separately.

More specifically, the executive summary includes:

• Number of prints per production category (BW, CLR)
• Achieving breakdown recovery time targets.
• Achieving consumables availability targets.
• Cost of all services